Frequently Asked Questions

Is SepticMind free to use?

The tools on the Tools page are free. The full operations dashboard with AI predictions, fleet tracking, and customer management requires a subscription.

Do I need an account?

Not for the free tools. Dashboard features require an account and subscription.

Is my data saved?

Tool calculations are performed in your browser and are not saved on our servers unless you are logged in to the dashboard. Use the copy/print features to save tool results.

Can SepticMind work for commercial septic systems?

Yes. The sizing and scheduling tools work for both residential and commercial systems. Enter the appropriate flow rates and system specifications for commercial properties.

How accurate are the calculations?

Our tools use standard industry formulas and EPA-published reference data. However, they are convenience tools only — always verify against local code requirements and consult licensed professionals.

How do I get help?

Use the AI assistant (chat bubble, bottom-right) for instant help, browse this Help Center, or contact support at support@septicmind.com.